D365 Customer Engagement Services

Best Solutions From A Microsoft Gold Partner With 20 Years of Experience

D365 Customer Engagement Services

With scores of successful implementations, Alletec has a track record of delivering several complex & large D365 Customer Engagement projects. These customers are from diverse geographies (Americas, EMEA, APAC), besides India. Alletec has demonstrated deep functional & technical expertise across various industries; and developed industry-specific solutions for Dealer Management, Healthcare, Professional Services, Field Service, and Real Estate.

Solution Building And Implementation Services

End-to-end solution building, mapping, and implementation for all modules covered under D365 – Sales, Customer Service, Marketing, Field Service, PSA, Talent (Requirement study, Prototyping, System design/development, Technical & functional training, Deployment)
Microsoft Dynamics CRM setup, customization, and tailored security definitions for each role
Solution Implementation, including data migration, user training, 3rd party product integrations
Reimplementation of suboptimal implementations

Helpdesk And Support Services

Helpdesk service through support portal, email, chat or phone
Dedicated offshore support – a team of technical and functional consultants and experts provide centralized support to a globally distributed network of customers
Dedicated onsite support – Technical and functional consultants and experts are deployed at the customer site as and when needed
Need-based onsite and offsite support
Regular reporting on system management and performance
Functional & Technical System Health Audit
Access to Alletec 24×7 online helpdesk support portal

Version Upgrades

Upgrades to the latest version of D365
Upgrade of partner add-on solutions/ verticals to the latest version
Installation of new service packs

Industry Solution Development & Functionality Extensions

Development of vertical solutions for partners
Version upgrade of vertical solutions
Enhancements
Localization of verticals for countries

Developing Add-Ons

Customer/Dealer portals
Customized Add-Ons for Enterprises
PowerApps development

Specialized Services

Specialized Training
Bespoke integration solutions
Reporting solutions based on SSRS
ERP Change Management
Test automation
Staff augmentation

System Integration

Integration of CRM with ERP solutions like AX / D365 Finance with other 3rd Party Solutions via database, web services, API as needed
Integration via database
Integration via web services
Integration via API

Case Studies

D365 CE Implementation For A Tablet & Mobile Device Company

Zync provides feature rich Tablet PCs, Phablets, Mobiles and Accessories for the global markets at affordable prices.
With the global shift in mobility trends, the popularity of internet enabled devices reached an all time high – and the mobile & tablet industry witnessed tremendous growth. The rapidly growing devices market & evolving consumer demands imposed the need to deliver a strong pricevalue proposition. In the quest for constant product innovation, a more important aspect of business was being neglected – Customer Service.
In the absence of a centralized knowledge base – Zync was finding it difficult to manage & resolve customer grievances timely & efficiently. It felt a pressing need for an agile solution in order to streamline its customer support division.

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Get Started Today

Transform your customer engagement services business with Microsoft Dynamics 365. Contact Alletec to explore how this cutting-edge solution can empower your organization for sustained growth and long-term success.